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Abbey Roofing Terms & Conditions of Contract

Unless otherwise stated by us in writing the following Terms and Conditions shall apply to all orders placed with us.
Any stipulations or conditions in a customer’s order which would conflict with, quality or negate any of these Terms and Conditions shall be inapplicable to any order placed with us unless expressly agreed to us in writing when acknowledging the order in question.

1.Basic Conditions

Abbey Roofing eu Ltd. (the contractor) shall provide all labour, materials and equipment necessary for the Contract: however, when mains electricity or water supply is required, it is assumed that reasonable use of site services, including toilet facilities, will be allowed at no cost to the Contractor.


Sample submitted for approval must be accepted as showing substance and general character only. Equality of the bulk as to colour, size, thickness or shape cannot be guaranteed.

3.Statutory Requirements

It is the responsibility of the customer to obtain any planning permission and or approval of the said work under and regulations or by-laws of any local or other statutory authority. In addition, the contractor cannot be held liable for failure in roof systems due to poor structural design, or inherent faults in the building, or its services, or abnormal atmospheric conditions, unless these are brought to the contractor’s attention, in writing, before commencement of the contract.

4.Technical Information

The technical information quoted for the material supplied is based on the information generally available and is distributed by the manufacturers of the products named and the contractor cannot warrant the accuracy of the said information.
The contractor’s surveyor has made this specification as comprehensive as the available access will allow. We have not removed any material or taken core samples and therefore cannot be held liable for the condition of the sub-structure.

5.Unloading & Storage

The customer should provide suitable protective storage for the valuable or perishable items. In addition, the Customer and the Contractor shall take all the reasonable precautions to endure against theft, of, or damage to, plant and materials during any periods of the Contractor’s absence from the site works.

6.Working Hours

All work to be carried out during normal working hours with unrestricted access to site for continuity of the work in proper sequence and in an economical manner from commencement to final completion.

7.Consequential Damage

(a) Although every effort will be made to supply materials of the type specified and a high standard of workmanship,the Contractor shall not be held responsible for consequential damage however arising in connection with execution of the contract work, in particular due to the nature thereof it is impossible to guarantee that the Customer’s premises will at all times be kept wind and watertight, although any period which the Customer’s property is exposed to the elements shall be kept the shortest possible and temporary provisions will be made.

(b) Consequential damage shall include damage caused to the roads or driveways forming part of the Customer’s premises or any third parties premises and damage to any goods, vehicles, stock or any other articles whatsoever belonging to the Customer or any other third party which are situated on the Customer’s premises or any neighbouring or adjoining premises, whether such damage is caused by carriage or storing of materials or vibrations of ingress of water or falling materials or in any other way whatsoever.

(c) As and when requested it shall be the responsibility of the Customer to ensure the removal of all vehicles, goods stock or articles away from the area in which the Contractor is carrying out the contract work and to take all necessary steps to protect same and the Contractor shall not be held responsible for the failure of the customer to do so.

(d) we will not be responsible for any cracked plaster or popped nail heads as a result of the roofing work above.

(e) We will not be responsible for any ponding on the flat roof following re roofing unless we have specifically changed the pitch of the roof, changing the pitch does not automatically happen when the roof is re boarded unless we state before hand in writing.


The Contractor shall not be held responsible for delays caused by any strike, lock-out, fire or flood or by inclement weather, or be default of suppliers in late or incorrect delivery of materials etc. or by any other circumstances beyond the Contractors control: or for any loss as the result thereof.


All materials brought onto the site to be fixed by us are to remain our property until we receive payment in full for the same.

10.Re-Use of Materials

Where existing materials are for any reason required to be temporarily removed and set aside for re-use, every reasonable care will be taken during the course of the work but the Contractor shall not be held responsible for any breakages which will be replaced and charged as an addition to the final account.

11.Storm Damage

Although every reasonable care will be taken during inclement weather to prevent damage by rainwater, wind, etc the Contractor shall not be held responsible for any loss or damage caused directly or indirectly thereby.

12.Variations & Extras

The Contractor reserves the right to vary the specification set out to overleaf by substitutions of more suitable methods and/or materials (whether or not a similar nature) to not less than the quoted contract value should it become apparent during execution of the work that such alteration would be expedient and in the interest of the Customer. When additional work not covered by this quotation is required to be carried out a further quotation will be submitted for acceptance by the Customer before any such work is commenced.

13.Ruling Prices

This question is subject to market fluctuation and ruling prices of materials, labour and insurance at the time of delivery or during the period of the Contract. Where increased costs are incurred the Contractor reserves the right to change such increases to the Customer’s account.


The Contractor and the Customer shall and keep in force during all material times policies of insurance of adequate amounts against their respective liabilities under statutes for the time being in force in respect of injuries to persons and at Common Law in respect to persons or property arising out of and in the courts of execution of the Contractor and/or rising out of an in the course of the employment of any workmen employed by either of them.

15.Contract Works Insurance

(a) Immediate payment in full on completion of the work unless stated to the Contrary in writing by the Contractor. The Contractor reserves the right to claim interim payment as the work proceeds: retention by the customer of any money due to the Contractor shall invalidate any guarantee which would otherwise apply.

(b) We reserve the right to refuse to execute any order or contract if the arrangements for payment or the Customer’s credit are not satisfactory to us. In the case of non-payment of any account when due or in the case of death, incapacity, bankruptcy or insolvency of the Customer or when the Customer is a limited company in the case of liquidation or the appointment of a receiver then the purchase price of all goods delivery and/or work executed by us the Customer to date and any sums due to us from the Customer for the hire of scaffolding or plant or on any other account shall immediately become due and payable from the Customer to us and in addition we are to have the right to cancel every contract made with the Customer or to cancel or suspend or continue delivery of goods and material and/or the execution of the work and/or the hire of scaffolding or plant at our option without prejudice to our right to recover any loss sustained.

(c) The Property in any unfixed material forming part of the Contract shall remain with the Contractor until such times as the Contract has been completed and the final payment made by the Customer.


Cancellation of all or part of the orders already accepted by the Contractor will be accepted only at the Contractor’s discretion, and the Contractor may charge for all the work carried out or expenses incurred in relation to the order before acceptance of the cancellation this amount to organizing materials and scaffolds included

17.Ruling Prices

We reserve the right to charge interest at the rate of 5% per month on any amounts not paid on the due date until that payment in full have been received by us.


We ask that all invoices be Paid within 14 days of Receipt.

1. Cookies

By using the website of you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you.

Below are the third party tools we use:

Google Analytics

Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.

Using Google Analytics we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.

We also use Google Analytics Remarketing cookies to display adverts on third party websites to our past site users, based on their past visits. The data we collect will only be used in accordance with our own privacy policy and Google’s privacy policy.

Should you not wish for your website visits to be recorded by Google Analytics, you are able to opt-out with the addition of a browser add-on: Google Analytics Opt-out Browser Add-on

Google Analytics Advertiser

We use Google Analytics Advertiser Features, which helps us to better understand site visitors, via anonymised data. This can include collecting information from:

  • Google Display Network Impression Reporting
  • DoubleClick Platform integrations
  • Google Analytics Demographics and Interest Reporting
  • Remarketing with Google Analytics

This information is collected via Google advertising cookies and anonymous identifiers, in addition to data collected through the standard Google Analytics implementation. It allows us to understand what type of users visit the site, which then allows us to improve the website’s offerings for a better user experience.

Google AdWords

We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign, and make better use of our paid search budget.


We use DoubleClick cookies and remarketing codes on our website to record user activity. The information we collect allows us to create targeted advertising in future work and across Google’s network of partners.

Website Optimiser

Our website optimiser uses cookies to remember your search history. The information collected is anonymous and not personally identifiable, and allows us to generate more relevant results for your searches in the future.

Call Tracking

We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future. If you phone us, your call may be recorded for training and quality purposes.

Visitor Tracking

We often record and monitor user’s behaviour around a website to analyse how we can improve its performance.

2. Privacy Policy

For each visitor to our web page, our web server will not hold any information regarding the domain or email address.

If you supply us with your postal address you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding enquiries placed online.

If you do not want to receive emails from us in the future, please let us know by sending us an email.

3. Personal Identification Information

We may collect personal identification information from users in a variety of ways, including, but not limited to when users visit our site, subscribe to our newsletter or fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate: name, email address and phone number.

However, users may visit our site anonymously. We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

Your personal information may be used to inform any promotional information sent to you about third parties that are deemed to be relevant to your needs. Unless we have your permission, or unless required to do so by law, we will never sell, distribute or lease any personal information to a third party.

4. How We Store & Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Consumers can have any inaccurate contact information corrected by sending us an email.

5. Sharing your Personal Information

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

6. Variations to the Policy

From time to time, we may use customer information for new, unanticipated uses that have not been previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. For these new purposes, we will only use data collected from the time of the policy change forward. If you are concerned about how your information is being used, you should check back at our website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing.

If you feel that this site is not following its stated information policy, you may contact use by email or by phone.

Please click here for more information regarding cookies and our use of them.

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